1. Shipping Coverage

• We currently ship across India using trusted delivery partners.
• We do not offer international shipping at this time.

2. Order Processing Time

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

3. Estimated Delivery Time

• Standard Shipping: 3-7 business days depending on your location.
• Express Shipping: 1-3 business days (if available and selected at checkout).
• Delivery times may vary due to factors like weather, courier delays, or remote locations.

4. Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout before you confirm your order.
• Free shipping may be available for certain orders based on promotional offers or minimum purchase values.

5. Delivery Partners

• Customers may have the option to choose their preferred delivery partner at checkout (if applicable).
• We work with trusted courier services like Blue Dart, DTDC, Delhivery, India Post, etc. for fast and safe deliveries.

6. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email/SMS.
• You can track your order on the respective courier’s website.

7. Address & Delivery Guidelines

• Please ensure that the shipping address provided is accurate and complete.
• Orders will be delivered to the provided address, and a signature may be required upon delivery.
• If the delivery attempt fails due to an incorrect address, additional charges may apply for reshipment.

8. Delayed or Lost Shipments

• If your order is delayed beyond the estimated timeframe, please contact us for assistance.
• In rare cases of lost shipments, we will work with our courier partners to resolve the issue.

9. Order Cancellation & Modifications

• Orders can be canceled or modified before they are shipped.
• Once shipped, orders cannot be canceled but may be eligible for return/refund (as per our Return Policy).

10. Contact Us

For any shipping-related queries, feel free to reach out:

• Email: info@ident.in
• Phone: +91 98987 65153

We strive to deliver your orders quickly and safely, ensuring the best shopping experience with Ident!