1. Eligibility for Returns

You may request a return if:

• You received a damaged, defective, or incorrect product.
• The product is unused, unopened, and in its original packaging.
• The return request is made within 7 days of delivery.

Note: Returns are not accepted for used, altered, or perishable items.

2. Return Process

To initiate a return:

1. Contact Us at info@ident.in or call +91 98987 65153 within 7 days of receiving the product.
2. Provide order details, product images, and the reason for return.
3. Our team will verify your request and provide return shipping instructions.
4. Pack the item securely and return it using a trackable courier service.

Return Shipping:

• If the return is due to our mistake (wrong/damaged item), we will cover the return shipping costs.
• If the return is for other reasons (change of mind, wrong selection), the customer bears the return shipping cost.

3. Refund Process

• Once we receive and inspect the returned product, we will process the refund.
• Refunds will be issued within 7-10 business days via the original payment method.
• If the payment was made via Cash on Delivery (COD), the refund will be processed via bank transfer or store credit.

4. Exchange Policy

• Exchanges are available for defective or incorrect items.
• If you want a different product, please place a new order and return the existing one.

5. Non-Returnable Items

The following items cannot be returned or refunded:

• Used or opened products (unless defective).
• Personalized or custom-made items.
• Items returned without original packaging.
• Perishable or hygiene-related items (if applicable).

6. Late or Missing Refunds

• If your refund hasn’t been received within 10 business days, please check with your bank.
• If you still need assistance, contact us at info@ident.in.

7. Contact Us

For return or refund-related inquiries, feel free to reach out:

• Email: info@ident.in
• Phone: +91 98987 65153

We value your trust and are committed to providing the best customer experience with hassle-free returns and refunds!